Privacy Policy for Mapstone Real Estate Brokerage L.L.C

Last Updated: September 25, 202

1. Introduction

Welcome to MAPSTONE Real Estate Brokerage LLC ("MAPSTONE," "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.mapstonegroup.com (the "Website") and use our services.

This policy is designed to be compliant with the laws of the United Arab Emirates (UAE), including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Information We Collect

We may collect and process the following types of personal data about you:

  • Personal Identification Information: Name, email address, phone number, nationality, and mailing address.

  • Official Documentation: Copies of your Emirates ID, passport, visa, or other identification documents as required for property transactions and to comply with regulations set by the Real Estate Regulatory Agency (RERA) and the Dubai Land Department (DLD).

  • Property Information: Details about your property preferences, search criteria, budget, and any properties you have viewed, inquired about, or transacted.

  • Financial Information: Information related to your financial status, such as proof of funds or mortgage pre-approval, necessary to facilitate real estate transactions.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.

  • Usage Data: Information about how you use our Website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To respond to your inquiries, schedule property viewings, and facilitate the buying, selling, or leasing of property.

  • To Fulfill Legal Obligations: To comply with UAE laws, including anti-money laundering (AML) regulations and requirements from RERA and DLD.

  • For Communication: To send you information about properties, market updates, and promotional materials that may be of interest to you. You can opt-out of marketing communications at any time.

  • To Improve Our Website: To analyze how our Website is used, allowing us to improve its functionality, user experience, and content.

  • For Security: To protect our business and our Website from fraud and other illegal activities.

4. Sharing and Disclosure of Your Information

We do not sell your personal data. We may share your information with the following third parties only when necessary:

  • Property Developers, Landlords, and Sellers: To facilitate property viewings and transactions.

  • Government and Regulatory Authorities: Such as RERA, DLD, and other legal bodies when required by law.

  • Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Service Providers: IT and system administration service providers who support our business operations.

  • Mortgage Brokers and Financial Institutions: To assist you with financing applications upon your request.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under the UAE PDPL, you have rights regarding your personal data, including:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request the correction of inaccurate or incomplete data.

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to legal and contractual restrictions.

  • Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain scenarios.

  • Right to Data Portability: You can request the transfer of your personal data to you or a third party.

To exercise any of these rights, please contact us at [Contact Email].

8. Cookies

Our Website may use "cookies" to enhance user experience. A cookie is a small file placed on your device. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the Website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us